Q: Can I turn it off if I want to?
A: Sure. There are no
long-term contracts.
Q: How long after installation can I expect to start getting
more great online reviews?
A: Well, that depends! Some
practices see few patients each day. Some practices have more
mature patients who might not be used to the whole review
process. But on average, you should start to see an increase
within 15 to 20 days. One week is not uncommon. Remember, once
installation is complete, all patients with a mobile number are
going to be getting texts after they leave your office. Have we
seen it take one day? Yes, we have.
Q: Will it help minimize or eliminate bad online reviews?
A: Yes. This is one of several main benefits of NPI Crusader. As
a practice owner, you still want the less-than-wonderful
feedback; you just do not want the feedback online for all to
see. Crusader diverts less-than-stellar reviews to YOU – away
from your online properties.
Q: What is the installation/setup procedure for Crusader?
A: Mostly over the internet and some phone. Impact on practice
personnel should be less than 30 minutes.
Q: Do I get notified when someone leaves us a new review on
Google or Facebook?
A: Yes. Crusader will alert you via
email. We recommend you share all of them with your team. It can
be very motivational and reinforce good teamwork.
Q: Is my staff required to remember to do anything during a
normal work day?
A: No. They can be completely absent! They
can literally call out from work! Crusader will still promote
the process of gaining awesome online reviews, on the most
relevant review websites.
Q: Does my website developer need to do anything?
A:
Nothing. Once you have a solid number of great reviews, you
might want them to add a Google Review widget to your home page,
but at the beginning – your website developer doesn't have to do
anything.
Q: Does the dentist need to do anything?
A: Not really.
Sit back and enjoy a consistently growing, positive, online
reputation!